Last updated: June 9, 2026
K2J Tech respects your privacy. This policy explains what information we may collect when you use our website, contact us, visit our store, or request phone, computer, device sales, or accessory services.
Information we collect
We may collect the information you choose to share with us, including your name, phone number, email address, message details, repair request details, device model, issue description, and any photos or files you send for diagnosis or support.
When you use the website, basic technical information may be collected automatically, such as browser type, device type, pages visited, approximate location from IP address, and similar usage data used to keep the website working and understand general traffic.
How we use information
We use information to respond to messages, provide quotes, diagnose devices, complete repairs, arrange sales or support, improve our services, prevent misuse, and keep records needed for customer service, warranty, accounting, or legal obligations.
Contact forms and messaging
If you contact us through the website, phone, WhatsApp, Instagram, email, or in person, we use your details to reply and handle your request. Messages sent through third-party platforms are also subject to those platforms' own privacy practices.
Cookies and website tools
Our website may use essential cookies or similar technologies for basic functionality. Third-party services such as maps, embedded tools, analytics, hosting, or spam protection may process limited technical information when they are loaded or used.
Sharing information
We do not sell your personal information. We may share information only when needed to provide our services, use trusted service providers, comply with the law, protect our rights, or handle a request you have made.
How long we keep information
We keep information only as long as reasonably needed for the purpose it was collected, including customer support, repair history, warranty handling, accounting, security, or legal requirements.
Your choices
You can contact us to ask about the information we hold about you, request corrections, or ask us to delete information where possible. Some information may need to be kept when required for legitimate business, accounting, warranty, safety, or legal reasons.
Data security
We use reasonable measures to protect information, but no website, device, or communication method is completely secure. Please avoid sending passwords, unlock codes, payment card details, or highly sensitive files unless we specifically ask for them through an appropriate channel.
Contact us
For privacy questions, contact K2J Tech at support@k2j.al, call +355 68 607 0711, or visit us at Koder te sheshi europa, Sarande 9701, Albania.