Version 2026-10-19
These terms apply when you use the K2J Tech website, create an account, buy from our online shop, or leave a device with us for repair. K2J Tech is a phone, computer and electronics shop and repair centre at Koder te sheshi Europa, Sarandë 9701, Albania. Please read them before you register or place an order — ticking the box to accept them is part of both.
1. Your account
Give us accurate details and keep them up to date. Keep your password to yourself: you are responsible for what is done with your account. We may suspend or close an account that is used for fraud, abuse or to break these terms.
2. Orders and prices
Prices are shown in the currency you choose and include VAT where it applies. Shipping is added at checkout and shown before you pay. Your order is a request to buy; a contract is made when we confirm it by email. If a price is clearly wrong or an item turns out to be unavailable, we will tell you and you may cancel; anything you have paid for that item is refunded in full.
You can pay online with PayPal or, where offered, cash on delivery. Card details are handled by PayPal and never reach our servers.
3. Delivery
Delivery times given on the website are estimates. Please check your parcel when it arrives and tell us within 48 hours if anything is damaged or missing, with photos if you can.
4. Changing your mind (online orders)
For goods bought online you may withdraw from the purchase within 14 days of receiving them, without giving a reason. Tell us by email or phone, then return the item unused, complete and in its original packaging within 14 days of telling us. We refund the price and the original standard delivery charge within 14 days of receiving the item back. Unless the item was faulty or wrong, the cost of sending it back is yours.
This does not apply where the law allows an exception — for example sealed software, SIM or gift cards once opened, or items made or changed to your request. Purchases made in our store follow the store's own returns policy, explained at the till.
5. Warranty
Products: every device we sell, new or certified pre-owned, comes with our store warranty; its length is stated on the product page and on your receipt. Repairs: parts we fit and our work on them are guaranteed for 90 days, unless your receipt says otherwise.
The warranty does not cover new drops, cracks, liquid damage, misuse, or work done afterwards by anyone else. Keep your receipt. Nothing here limits the rights you have by law as a consumer.
6. Repairs
- Quotes: we diagnose the device and tell you the price before we repair it. Nothing is charged for work you have not agreed to, except any diagnosis fee we told you about in advance.
- Your data: back up your device before you leave it with us. Repairs can erase data, and we cannot be responsible for data that is lost. Where needed, we may ask for your passcode or for accounts (such as Find My) to be switched off so the repair can be tested.
- Damaged devices: devices with liquid or heavy physical damage can fail further during or after a repair, even when the repair itself succeeds; we will tell you about this risk before starting.
- Collection: we will tell you when your device is ready. If it is not collected within 90 days of that notice, we may charge a reasonable storage fee, and after further written notice deal with it as the law allows.
7. Using the website
Do not misuse the website: no attempts to break into it, overload it, or use it to send spam or unlawful content. Text, photos and design on the site belong to K2J Tech or to those who licensed them to us.
8. Liability
We are responsible for loss that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, for business losses, or for events beyond our reasonable control. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.
9. Your personal data
How we handle your information is explained in our Privacy Policy.
10. Changes to these terms
We may update these terms; the version at the top changes when we do. The terms you accepted when you placed an order or left a repair stay the ones that apply to it.
11. Law and disputes
These terms are governed by the law of the Republic of Albania. If something goes wrong, please contact us first — most problems are solved quickly. You may also contact the Albanian consumer protection authorities, or bring a claim before the competent court in Albania.
12. Contact
K2J Tech, Koder te sheshi Europa, Sarandë 9701, Albania · +355 68 607 0711 · support@k2jtech.com